FAQs
Frequently Asked Questions (FAQs)
Orders & Payments
Q1. Do you offer Cash on Delivery (COD)?
Yes. COD is available across Pakistan. You can also pay via bank transfer or card where supported.
Q2. How do I place an order?
Choose your product, select size or variant, click Add to Cart, then Checkout. Enter your delivery details and confirm.
Q3. Can I change or cancel my order after placing it?
Yes, if the order hasn’t been shipped. Contact us quickly with your Order Number at support@elvinstore.com or +92 321 9551097.
Q4. How do I apply a discount code?
Add items to cart, proceed to checkout, and enter your code in the Discount field before payment.
Q5. Will my order include an invoice?
Yes. Your order confirmation email includes your invoice. You can request a stamped copy from support if needed.
Shipping & Delivery
Q6. What are the delivery charges?
Free delivery across Pakistan. No hidden fees.
Q7. How long does delivery take?
Standard delivery is 2–5 business days for most cities. Remote areas may take up to 7 business days.
Q8. How soon do you dispatch orders?
We usually dispatch within 24–48 hours on business days.
Q9. How can I track my order?
Use our Track Order page and enter your Order Number and phone/email. We’ll also send tracking updates by SMS or email.
Link: /pages/track-order
Q10. What if my parcel is delayed or missing?
Reach us at support@elvinstore.com or +92 321 9551097. We’ll coordinate with the courier and keep you updated.
Returns & Exchanges
Q11. What is your return/exchange policy?
You can request an exchange within 7 days of delivery for unused, unwashed items in original packaging. For wrong or defective items, we’ll replace or refund after verification.
Full policy:
Q12. Who pays for return shipping?
If the item is defective, damaged, or incorrect, we cover it. For size or preference exchanges, the customer covers the courier both ways.
Q13. How long do refunds take?
Once approved, refunds typically process within 5–7 business days to your original payment method.
Products & Sizing
Q15. What fabric is “Crystal Cotton”?
Crystal Cotton is a smooth, breathable cotton with a gentle sheen. It feels soft, stays cool, and holds color well after washing—great for everyday use.
Q17. What is the size of your prayer mats?
Most of our quilted and premium mats are approximately 80 × 120 cm. Check the product page for the exact size of each design.
Q18. Are product colors accurate to photos?
We try our best to show true colors. Minor variations can occur due to lighting and screen settings.
Account, Support & Warranty
Q22. Do I need an account to order?
No. You can checkout as a guest. Creating an account helps you view order history and faster checkout.
Q23. How can I contact support?
Email support@elvinstore.com or call/WhatsApp +92 321 9551097. Our hours are 10 AM–7 PM PKT, Mon–Sat.
Q25. Do you offer gift wrapping or notes?
Yes, on select products. Add your note at checkout or ask support to arrange it.